Your print will only be as good as the artwork you provide. All files need to be at least 300 dpi or vector format & sized to the scale it should be printed. If you have questions on the best way to prep your artwork file just contact us for help!
Although we always strive for excellence in our process and service variances and supplier inconsistancies can occur. While it is not common we may receive shirts from our suppliers with a hole, die lot variance, or stain. We recommend always adding 3% to your total number of items ordered to account for this.
Contrary to popular belief, most t-shirts are not made by giant machines, they're sewn together in facilities by hand. Due to the human element, not every shirt will be 100% correct. You may have two large shirts that are both the safe style but one may have a slightly different cut. Since Upscaled Designs does not make the shirts, we cannot guarantee that every garment will be made correctly. We do our best to catch these issues before sending the shirts to you, but sometimes these defects can slip through our hands. You may find a hole in your t-shirt or you may see a seam that isn't sewn up the way it should be. If you find any items with holes or rips in them, please contact us right away so we can help resolve the issues.
COLLAR AND SEAM PRINTING
Inconsistencies can occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. These are considered acceptable goods and will not be reprinted.
PANTONE COLOR MATCHING
Our clients can choose any of the colors from our House Color List at no additional charge. Custom pantones that are not on the house color list will be billed at current rates. Color and pantone matching on textiles is not exact or guaranteed although we typically are able to print colors very close, if not perfectly matched. There may be a reasonable variation in color due to a number of factors. Colors on a mockup may not be completely representative of the actual printed color due to the variations of monitors and/or printers. Use of a current Pantone book is the best way to accurately communicate color preferences. If you are interested in a pantone book they are available online.
Inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surface. These will be considered acceptable and not be allowed for reprint.
More info coming soon...